Shipping
Shipping Policy
Processing time
All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Processing time is separate from shipping time. During launches, sale events, and holiday periods, processing may take longer — we’ll post updates on our site and Instagram.
You’ll receive a shipment notification email with tracking as soon as your order leaves us.
Shipping methods & times — USA & Puerto Rico
| Method | Cost | Estimated transit |
|---|---|---|
| USPS Ground Advantage | $5 — FREE on orders of $150 or more | 2–5 business days |
| USPS Priority Mail | $10 | 1–3 business days |
Free shipping applies to orders of $150 or more, after discounts and before taxes. Transit times are USPS estimates, not guarantees — once your package is scanned in, delivery is in USPS’s hands and outside our control. For the fastest delivery, choose Priority. Shipments to United States may take slightly longer than local (PR) estimates.
Preorders
Preorders ship within 1–4 weeks of purchase unless otherwise noted on the product page. These dates are estimates and may shift based on our vendors.
If you order an in-stock item together with a preorder, the entire order ships once the preorder item arrives. If you’d like your in-stock items sooner, please place them as a separate order.
International shipping
Issue 92 is not responsible for any customs duties, import taxes, or brokerage fees. These are determined by your country and are the recipient’s responsibility. If a package is refused or unclaimed and returned to us, any return shipping costs and duties will be deducted from your store credit.
Local delivery
We offer same-day local delivery across the San Juan metro area and surrounding municipalities for orders placed before 5:00 PM. Orders placed after 5:00 PM are delivered on the next available delivery day.
Delivery fee: $10 on orders from $35 to $149.99, and free on orders of $150 or more. Local delivery is not available on orders under $35.
Availability varies by day. If local delivery appears as an option at checkout for your ZIP code, we are delivering that day. If it isn’t shown, it’s unavailable for that order.
We cannot accommodate specific delivery times — routes vary based on order volume and driver schedules.
Eligible ZIP codes: 00906, 00907, 00908, 00909, 00910, 00911, 00912, 00913, 00914, 00915, 00916, 00917, 00918, 00919, 00920, 00921, 00922, 00923, 00924, 00925, 00926, 00927, 00928, 00929, 00930, 00931, 00933, 00934, 00935, 00936, 00937, 00938, 00939, 00940, 00955, 00956, 00957, 00958, 00959, 00960, 00961, 00962, 00963, 00965, 00966, 00968, 00969, 00970, 00971, 00975, 00977, 00978, 00986, 00991, 00992, 00993, 00994
Checkout note: local delivery is compatible with Shop Pay but not with other accelerated checkouts (Apple Pay, Google Pay, Amazon Pay, PayPal). If you select one of those at the first step of checkout, local delivery will not appear as an option. Complete checkout normally or use Shop Pay to see it.
Shipment tracking
Track your order using the link in your shipment notification email, or by logging into your account here.
Shipping address changes
Please double-check your address at checkout, including a unit or apartment number on the second address line.
Address changes must be requested by emailing info@issue92.com within 2 hours of placing your order. Once an order is fulfilled, the shipping label is generated automatically and the address cannot be changed. Packages sent to an incorrect address provided by the customer, or returned to us as undeliverable, will be reshipped at the customer’s expense.
Lost or stolen packages
Once your package is scanned in by USPS, it is in their possession and we are not responsible for loss, theft, or delivery delays.
If tracking shows your package as delivered but you haven’t received it: check with neighbors and household members, then contact your local post office with your tracking number — they can often provide GPS delivery coordinates. Packages stolen after confirmed delivery are not eligible for a USPS claim or replacement from us.
If tracking shows your package as lost or stuck in transit, you may file a claim with USPS. Ground Advantage and Priority Mail both include up to $100 of coverage. Email us at info@issue92.com and we’ll provide any documentation you need.