Return Policy
RETURN POLICY
Please read before you order
All approved returns are issued as store credit only. We do not issue refunds to the original form of payment. By placing an order, you agree to this policy.
FINAL SALE — not eligible for return or exchange
- Sale items, and any item purchased during a promotional sale event of 20% off or greater
- Jewelry, intimates/underwear, and accessories
- Pre-loved items
Timeline
- Request your return within 7 days of the delivery date.
- Ship your return within 7 days of approval. Returns postmarked after this window will be refused and returned to you at your expense.
- Processing takes up to 14 business days from the day we receive your package.
Condition requirements
Merchandise must be unworn, unwashed, unaltered, free of damage, and free of odors (perfume, smoke), makeup, deodorant marks, and pet hair, with all original tags attached. We reserve the right to refuse any return that does not meet these criteria. Refused items will be shipped back to you at your expense.
Return shipping
- Domestic (US & Puerto Rico): we email you a prepaid USPS return label once your request is approved.
- International: you are responsible for the cost of return shipping. For exchanges, you are also responsible for the outbound shipping cost of the replacement item.
Original shipping fees are non-refundable and are not included in your store credit.
Exchanges
One exchange per item, subject to availability. If your requested item is unavailable by the time we receive your return, we will issue store credit instead.
Unapproved returns
Items sent back without an approved return request are subject to a 25% restocking fee, deducted from the store credit issued. Final-sale items sent back without approval will be returned to you at your expense.
Damaged, defective, or incorrect items
Email us at info@issue92.com within 48 hours of delivery with photos of the item and the packaging. We'll make it right — this is handled separately from the return process above.
Pre-loved items
All pre-loved sales are final and strictly non-refundable. These items are secondhand and sold as-is. Please review all photos and the item description carefully before purchasing. We do not offer a warranty on pre-loved merchandise.
Store credit
Store credit is issued as a code sent to the email on your order. It expires one year from the date of issue, is non-transferable, and cannot be redeemed for cash.
HOW TO REQUEST A RETURN
Domestic Customers: Submit your request [here].
Once approved, domestic customers will receive a prepaid return shipping label by email and may drop the package at any USPS location or schedule a pickup.
International customers will receive return instructions and our return address by email.
Questions? Email info@issue92.com.