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Return Policy

RETURN POLICY

All approved returns are issued as store credit only. We don’t refund to the original payment method. By placing an order, you agree to this policy.

At a glance

  • Request within 7 days of delivery
  • Ship within 7 days of approval
  • Unworn, with all tags attached
  • Store credit is valid for 1 year

FINAL SALE: no returns or exchanges

  • Sale items, including anything bought during a promotion of 20% off or more
  • Jewelry, intimates/underwear, and accessories
  • Pre-loved items. These are secondhand, sold as-is, with no warranty. Please review all photos and the description carefully before buying.

HOW TO RETURN

  1. Request your return HERE within 7 days of delivery.
  2. Once approved:
    • Domestic (US & Puerto Rico): We’ll email you a prepaid USPS label. Drop the package at any USPS location or schedule a pickup.
    • International: We’ll email you instructions and our return address. You cover return shipping, plus outbound shipping on any exchange.
  3. Ship within 7 days of approval. Returns postmarked after that window are refused and sent back at your expense.
  4. Processing takes up to 14 business days after we receive your package.

CONDITION
Items must be unworn, unwashed, unaltered, and undamaged, with all original tags attached. They must also be free of odors (perfume, smoke), makeup, deodorant marks, and pet hair. We may refuse any return that doesn’t meet these criteria, and refused items are shipped back at your expense.

GOOD TO KNOW

  • Original shipping fees are non-refundable.
  • Items sent back without an approved request get a 25% restocking fee, deducted from your store credit. Final-sale items sent without approval are returned to you at your expense.
  • Store credit is added to your ISSUE 92 account. Log in at checkout (or use Shop Pay) to apply it. Credit expires 1 year from issue, is non-transferable, and can’t be redeemed for cash.

DAMAGED, DEFECTIVE, OR WRONG ITEM?
Email info@issue92.com within 48 hours of delivery with photos of the item and the packaging. We’ll make it right. This is handled separately from regular returns.

Questions? info@issue92.com